Join our driven, fun and collaborative team serving the world's top enterprises!
Zill Consulting serves the world's leading companies by helping them connect with and learn from their customers.
We design, deploy and optimize best-in-class Experience Management (XM) solutions.
Programmes and technology that dramatically improve organizational impact and technology returns for our clients.
Open Positions
Responsibities
As a Service Delivery Manager, you will be responsible for leading Zill Consulting’s engagements with clients, developing deep client relationships, overseeing solution design and build, and delivering the value of Zill Consulting professional services. You will manage outcomes for clients, establishing and guiding client expectations and coordinating with Zill teammates to plan and execute program and platform objectives. You will connect clients’ business needs to technology capabilities and will shape the strategy, deployment and evolution of clients’ customer feedback programs.
- Own and manage client relationships, outcomes, and the overall client engagement
- Lead and coordinate resourcing, work planning, and prioritization for service delivery teams
- Serve as a trusted advisor to your clients and a leader at Zill Consulting
- Design, plan, and implement strategic program roadmaps
- Manage account and engagement health and profitability
- You must be a passionate client management professional with a commitment to producing exceptional results in a fast-paced, evolving, and high-output environment.
- Educational and/or professional background in a quantitative field such as engineering, science, computer science, statistics, mathematics.
- 5+ years of experience building and managing client relationships and delivering client success
- Demonstrated ability to lead successful engagements for B2B SaaS companies or in technology consulting environments with complex service delivery needs, goals, and client relationships
- Demonstrated analytical capabilities, adeptness with technical concepts, and a facility for learning new technology applications
- Comfortable operating under pressure, applying judgment, and navigating through ambiguous or challenging situations.
Responsibities
As a Sr. Technology Consultant, you will be responsible for leading Zill Consulting’s engagements with clients, collaborating with and mentoring teammates, developing deep client relationships, overseeing solution design and build, and delivering the value of Zill Consulting professional services. You will manage outcomes for clients, establishing and guiding client expectations and coordinating with Zill teammates to plan and execute program and platform objectives. You will connect clients’ business needs to technology capabilities and will shape the strategy, deployment and evolution of clients’ customer feedback programs.
- Own and manage client relationships, outcomes, and the overall client engagement
- Lead and coordinate resourcing, work planning, and prioritization for service delivery teams
- Serve as a trusted advisor to your clients and a leader at Zill Consulting
- Design, plan, and implement strategic program roadmaps
- Manage account and engagement health and profitability
- You must be a passionate client management professional with a commitment to producing exceptional results in a fast-paced, evolving, and high-output environment.
- Educational and/or professional background in a quantitative field such as engineering, science, computer science, statistics, mathematics.
- Experience with technologies and languages, such as XML, HTML, CSS, Java, PHP, JavaScript, Jquery, JSON
- Knowledge of standard project management concepts, practices and procedures
- 5+ years of experience building and managing client relationships and delivering client success
- Demonstrated ability to lead successful engagements for B2B SaaS companies or in technology consulting environments with complex service delivery needs, goals, and client relationships
- Demonstrated analytical capabilities, adeptness with technical concepts, and a facility for learning new technology applications
- Comfortable operating under pressure, applying judgment, and navigating through ambiguous or challenging situations.
Responsibilities:
As a Technology Consultant, you need to be an expert in designing, building, and deploying technology solutions for some of the world’s largest brands/ companies, using the most powerful and flexible SaaS-based technologies in the industry. As a member of the service delivery team, you will partner with and guide our clients — senior decision makers at exceptional brands – to help them apply technology to improve the customer and employee experience at their companies. Some of the key responsibilities would include
- Design and deliver exceptional technology solutions for clients
- Be a technical expert in CX platform design and configuration
- Serve as a trusted technical advisor to your clients
- Evolve our tools and knowledge and help your teammates achieve success
Qualifications:
You need to be a passionate technology solution professional with exceptional analytical skills, problem-solving ability, creativity, grit, and a commitment to customer service excellence . You must have…
- Knowledge of standard project management concepts, practices, and procedures
- Experience with web-related technologies
- Educational and/or professional background in a quantitative field such as engineering, science, computer science, statistics, mathematics, or economics
- 3+ years of data analysis experience.
- Experience with technologies and languages, such as XML, HTML, CSS, Java, PHP, JavaScript, Jquery, JSON
- A demonstrated interest in technology, including adeptness with technical concepts and an ability to learn new technology applications.
- Ambitious in your career and committed to personal and professional growth.